Last Updated: June 26, 2026

Thank you for choosing Nirvana Organic (operated under Peakpurity Organics Pvt. Ltd.). We are dedicated to delivering our hand-picked, authentic organic products from the farms straight to your doorstep in pristine condition.

Below is our detailed policy outline regarding our domestic shipping timelines, guidelines, and return processes.

1. Shipping Policy
Order Fulfillment: All orders for products currently in stock are processed and dispatched from our warehouse within 24 to 72 hours of receiving your order confirmation.

Operating Days: We process and ship orders from Monday through Saturday (excluding national holidays and Sundays).

Estimated Delivery Schedules: Once your order leaves our warehouse, metro cities usually take 3 to 5 business days, while Tier 2/Tier 3 cities take 6 to 12 business days. In standard operational conditions, your order will reach you within a maximum window of 7 to 9 days.

Shipping Charges & Tracking: Rates are calculated dynamically at checkout based on package weight and destination. As soon as your order is dispatched, you will receive real-time tracking details via email or WhatsApp.

Important Delivery Warning: To prevent parcel fraud, please ensure you check the label before accepting your package. Do not accept any delivery boxes or packets that do not bear our authentic brand name Nirvana Organic.

2. Order Cancellations
Before Dispatch: You may request to cancel your order at any time before it has been handed over to our courier partner. To initiate an immediate cancellation, please call us directly at +91 7817047772 or email support@nirvanaorganic.shop.

After Dispatch: Once an order has been shipped out of our warehouse and a tracking link is generated, the order cannot be cancelled.

3. Returns & Replacements Policy
Because our store deals with organic, natural, and consumable items, we manage returns under strict quality parameters to maintain consumer hygiene and health standards.

Eligibility for Return/Replacement: We do not accept returns if you change your mind after opening a food or herbal batch. Returns are strictly accepted only if the product was damaged in transit, the item is completely incorrect, or there is a clear manufacturing/packaging defect.

Mandatory 24-Hour Notice Window: Any claims concerning transit damages, leakages, or wrong items must be reported to us within 24 hours of delivery. You are required to email a clear photograph or a brief unboxing video showing the damage to support@nirvanaorganic.shop.

The Replacement Process: Once validated, a reverse pickup will be scheduled or a new package issued within 2 to 3 business days. The replacement item will arrive within 4 to 7 business days from dispatch.

4. Refund Policy
Strict No-Refund Rule: We operate under a strict No-Refund Policy across all our consumable and organic product lines. Our primary course of resolution for logistics mistakes or damage is a swift, free-of-cost product replacement.

Exception Criteria: Cash or source-account refunds are strictly reserved for rare exceptions, such as the package being permanently lost by our carrier or if an item goes out of stock indefinitely.

Refund Timelines: If a monetary refund is specifically approved, the amount will be automatically reversed and credited back to your original mode of payment within 7 to 14 business days.

5. Contact Us
If your package hasn’t arrived within the normal timeline, or if you received an item that requires a damage claim review, reach out right away:

Legal Entity: Peakpurity Organics Pvt. Ltd.

Customer Support Helpline: +91 7817047772

Grievance & Support Email: support@nirvanaorganic.shop